Job Description

Job Title: Loyalty Operations Manager

Term: 12 months- renewable

Location: Muscat, Oman

Division: Customer Experience/ Loyalty Operations

Reports to: Head of Loyalty Operations

Relevant experience: 4-7 years in loyalty operations, customer experience, or service delivery within consumer facing industries.

Mandatory requirements: 

  1. Hands on experience supporting or running consumer loyalty program operations
  2. Direct exposure to earn/burn mechanics, expiry, tiers, rewards, campaigns, and exception handling
  3. Proven experience owning or supporting operational SOPs, including dispute handling, service recovery, ad escalation processes.
  4. Strong background in operations, customer experience, or service delivery within a consumer business
  5. Experience training frontline and support teams and supp...

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