Job Description

Job Role : - Low Code Engineer


Job Location : - Singapore


Experience : - 3-5 Years


Job Roles & Responsibilities: -


  • Design, build, and maintain Amazon Connect solutions including call flows, queues, routing profiles, IVRs, and Contact Lens.
  • Integrate Amazon Connect with AWS services (Lambda, Lex, Polly, DynamoDB, S3, CloudWatch) and external systems (e.g., Salesforce/CRM).
  • Develop and maintain Lambda functions for real-time call processing and data integrations.
  • Collaborate with teams to optimize call routing and customer experience.
  • Monitor and troubleshoot performance using Amazon Connect Metrics and analytics tools.
  • Implement CI/CD pipelines and infrastructure as code (CloudFormation/Terraform).
  • Ensure compliance with security and privacy standards.


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