楼层经理

1.协助行政管家管理楼层日常运营工作，确保服务标准与流程的执行;
2.监督客房清洁、布草管理、物品补给及设备维护，保障客房服务质量;
3.协助制定并执行员工排班、培训计划，提升团队工作效率与服务意识;
4.处理宾客投诉及特殊需求，及时反馈并跟进解决，确保客户满意度;
5.定期检查客房及公共区域卫生、设施状况，提出改进建议并落实整改;
6.协助控制部门成本，合理管理物资消耗，避免浪费;
7.完成上级交办的其他临时性任务.

1.具备酒店管理或相关领域基础知识，5年以上国际联号酒店品牌客房管理工作经验或1年以上同岗位管理工作经验;
2.良好的沟通协调能力，能高效处理突发问题，抗压能力强;
3.工作细致认真，责任心强，具备团队合作精神;
4.熟练使用办公软件（如Word、Excel等）;
5.熟悉酒店PMS系统及国际联号品牌酒店客房服务标准与运作流程。
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, se...