Loss Mitigation Specialist (Guadalajara)

Key areas of responsibility

• Managing repossessed loans
• Repossession fee review and approvals
• Making outbound calls on repossessed accounts
• Receiving inbound redemption calls
• Making suitable arrangements with customers that are currently past due
• Identifying accounts that require management review
• Providing outstanding customer service
• Reviewing accounts currently in repossession status to determine the best plan of action to redeem loans
• Maintaining required standards set by the department
• Adherence to company policies and procedures

Qualifications

• Two years experience in customer service or related field
• Excellent customer service skills
• Excellent communication skills
• Proficient with Microsoft (excel, powerpoint, etc.)
• High school diploma or equivalent
• Bilingual english/spanish is a must

Pay:...