Job Description
Explore a rewarding position at Long View as a Global Service Desk Analyst in Toronto, Edmonton, Calgary, or Vancouver. Your contributions in tier I support will enhance our global client services and team dynamics.
This role is pivotal in delivering outstanding technical support for IT systems. As a Global Service Desk Analyst, you'll document customer issues and provide clear communication throughout their lifecycle. Your problem-solving capabilities combined with adaptability will make you a key player in our success.
Key Responsibilities:
• Log all customer issues into the ticket management system
• Analyze and resolve symptoms or escalate as needed
• Manage incidents efficiently until resolution
• Assist with escalations and process improvements
• Collaborate with peers to enhance service delivery
Requirements:
• At least 2 years' experience in service desk support
• Strong verbal and written communication expertise
• Effective troubleshooting skil...
This role is pivotal in delivering outstanding technical support for IT systems. As a Global Service Desk Analyst, you'll document customer issues and provide clear communication throughout their lifecycle. Your problem-solving capabilities combined with adaptability will make you a key player in our success.
Key Responsibilities:
• Log all customer issues into the ticket management system
• Analyze and resolve symptoms or escalate as needed
• Manage incidents efficiently until resolution
• Assist with escalations and process improvements
• Collaborate with peers to enhance service delivery
Requirements:
• At least 2 years' experience in service desk support
• Strong verbal and written communication expertise
• Effective troubleshooting skil...
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