London-Based Customer Experience Specialist (Permanent)

Acolad, based in London, is seeking a Customer Service Officer to join the Customer Excellence Team. The role is office-based in London and offers a permanent contract.

You will be responsible for data entry, monitoring inboxes and phone lines, responding to client inquiries, processing transcription requests and invoices, and handling complaints while ensuring SLA compliance with client contracts. Fluent written and spoken English is required, along with excellent attention to detail, fast