Job Description
**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position consist of, but are not limited to, the following:
- Ensure Transportation arrangements are made for shipments by the following:
- Monitor customer load board and information flow in the Transportation Management System
- Maintain any team mailboxes
- Perform relationship and knowledge-based exception management to any pre-defined processes
- Document and organize existing standard operating processes
- Learn multiple job functions within assigned team
- Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
- Meet operational metrics
- Conduct CHR systems trainings to external CHR customer representatives
- Manage reconciliation of daily, weekly, monthly, and quarterly reports
- Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition
- Act as a r...
The duties and responsibilities of this position consist of, but are not limited to, the following:
- Ensure Transportation arrangements are made for shipments by the following:
- Monitor customer load board and information flow in the Transportation Management System
- Maintain any team mailboxes
- Perform relationship and knowledge-based exception management to any pre-defined processes
- Document and organize existing standard operating processes
- Learn multiple job functions within assigned team
- Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
- Meet operational metrics
- Conduct CHR systems trainings to external CHR customer representatives
- Manage reconciliation of daily, weekly, monthly, and quarterly reports
- Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition
- Act as a r...
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