Job Description
Experience: 4 to 10 Years Exp
Salary : Competitive
Preferred Notice Period: Within 30 Days
Opportunity Type: Office (Pune)
Placement Type: Permanent
(*Note: This is a requirement for one of Uplers' Clients)
We are looking for a Customer Support Lead to build the support function from scratch at Dispatch Network. This is a foundational role. You will design systems, workflows, policies, and tooling that power support across:
- Web chat
- Chatbots
- Voice/calling
- In-app support
We are building our own support management system, not using off-the-shelf tools. You will work closely with Product, Engineering, and AI teams to define requirements, test flows, and continuously improve the system. This role owns both human agent support and AI-assisted support.
What Yo...
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