Logistics Management Associate (Service)

Duties and Responsibilities:

• Assist in managing day-to-day operation of ASP warehouse, spare parts ordering and fulfillment, technical support KBO requirements (Parts support)
• Validate ASP submission on bad parts, send instructions on the parts to be sent back, follow up with the list and apply for submission/transmission sequence
• Enforce the directives based on the SLA and KBO requirements, assist ASP in the coordination of tasks and the implementation of rules and regulations of the contract for the services provided
• Run analysis on the KPIs and KBDs based on the good and bad practices to ensure defined and useful action plans for the resolution of RMA-KBO fulfillments
• Define and fine-tune local service process and initiate the SLA management through all partner ASPs
• Roll out new or updated (Logistics) procedure to service partners for further process improvement.
• Ensure the timely completion of al...