Logistics customer experience representative (Santiago de Querétaro)

About this Position

Company in logistics sector: Hunt Mexicana S.A. de C.V. The role requires experience in logistics sector.

Responsibilities

Under routine supervision, the incumbent is responsible for executing customer freight orders to meet volume goals and deliver an exceptional customer experience. The position exemplifies a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

• promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals
• monitor and support on‑time delivery, damage‑free services, and accurate billing
• proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• schedule pick‑up and delivery appointments with an emphasis on opt...