Lodging Reservations Agent

Job Description

Posted Thursday, June 18, 2026 at 6:00 AM

As a Lodging Reservations Agent, you are the warm welcome to Panorama Mountain Resort. This role combines the guest-facing duties of a Front Desk Agent with the behind-the-scenes expertise of the Reservations team. You will register guests, handle inquiries in person and via phone/email, sell resort accommodation, and support the reservations process to ensure seamless guest experiences from booking to check-out.

Essential Functions:

Front Desk Focus (Primary Duties):

• Greet and register guests, providing exceptional customer service at every point of contact.
• Maintain accurate guest accounts and handle billing, payments, and reconciliation of a $500 float.
• Assist guests with inquiries, problems, and resort information.
• Manage key security and distribution.
• Promote resort services and amenities.
• Maintain cleanli...