Lodge General Manager

Duties

• Welcome and assist guests, handle complaints, and ensure their comfort and satisfaction.
• Hire, train, and manage staff, ensuring they provide excellent service and adhere to policies.
• Oversee daily operations, including reservations, check‑in/check‑out procedures, and maintenance.
• Ensure the lodge's facilities, grounds, and accommodations are clean, well‑maintained, and up to standard.
• Manage the lodge's budget, track revenue, and ensure profitability.
• Liaise with other departments, staff, and external vendors to ensure smooth communication and coordination.
• Monitor and ensure the safety of guests and staff, addressing any potential hazards or concerns.
• Implement marketing and sales strategies to attract guests and increase occupancy.
• Address any issues or problems that arise, providing prompt and effective solutions.

Requirements

• Grade 12
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