Job Description

Job Description

WHAT YOU’LL DO

As a Location Support Specialist / IT Support, you will be responsible for handling a wide range of tasks that involve providing hands-on support to end users. This role serves as the on-site extension of the Support Services team, offering technical assistance and troubleshooting.

You will: 

  • Act as the on-site extension of Support Services, providing technical assistance and troubleshooting.
  • Coordinate incidents and other tech relates matter towards 3rd party vendors.
  • Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees.
  • Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses.
  • Document and communicate ongoing assignments, progress, and potential areas for improvement.

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