Job Description

Your Contribution

  • Operate and maintain IT systems and applications in line with Standard Operating Procedures and Operations Manuals.

  • Handle request fulfilment activities, including user access and account management.

  • Support incident management to minimize service interruptions and ensure agreed OLA and SLA targets are met.

  • Perform hardware replacements and support for end-user devices (PCs, printers, scanners, mobile phones, .

  • Ensure Configuration Management Database (CMDB) information is accurate and kept up to date.

  • Identify potential automation opportunities and actively support their implementation.

  • Implement and maintain monitoring for IT infrastructure components and applications based on defined procedures.

  • Support the change management process by executing approved changes on IT infrastructure and applications.

  • Perform patch management activities and suppor...

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