Lm007: Service Agent Ii (Jiutepec)

Job OverviewInvolves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.
While operational tasks may be part of these roles, the majority of time is spent on office-based activities.Lead or senior levels of these positions may:Handle escalated or more complex issuesCoordinate team activities or those of agency contract staffSupport supervisor or manager activitiesSupport the design, review and implementation of processes and procedureGeneral Job DescriptionEnter airway bills into system on a daily basisPerform daily entry of Time Cards information into PCHandle D/T packages and inform customers of paymentGather information for different company reportsAnswer phones, transfer calls, and take messages as requiredPrepare paperwork for outbound packages (airways bills, PO Box, and address)Assist customers by answer...