Lloyds Banking Group Customer Support - Workington

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You will also recognise opportunities to connect customers with the right products and services and may progress into other roles across the Group.

Qualifications

• Minimum of 12 months customer service experience.
• A people person – honest, genuine and caring about helping people with their finances (no previous financial services experience required).
• Ability to quickly build relationships and deliver a fantastic customer experience.
• Passion to put yourself in the customers’ shoes, show empathy, act with care and ...