Job Description

The Role:

As a Live Chat Agent, you will be the first point of contact for our customers, providing exceptional support and assistance through live chat. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

  • Respond to customer inquiries via live chat in a timely manner.
  • Assist customers with product information and troubleshooting.
  • Document customer interactions and feedback for continuous improvement.
  • Collaborate with team members to enhance service delivery.
  • Maintain knowledge of company products and services.

Ideal Profile:

The ideal candidate will possess a blend of technical and interpersonal skills.

  • Excellent written communication skills.
  • Strong problem-solving abilities.
  • Ability to multitask and manage time effectively.
  • Familiarity with customer service software.
  • Atten...

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