Job Description

Lifestyles Concierge
Location: Sector 48, Gurugram, India
Shift: 24×7 Rotational
Work Model: Hybrid


Overall Purpose of the Job


The Lifestyle Concierge is responsible for handling and fulfilling client requests across phone, email and chat channels. The role focuses on delivering a high-quality customer experience by researching solutions, coordinating with partners, and using internal systems to meet client needs. It requires strong communication, problem-solving, and multitasking skills, along with the ability to manage expectations, handle sensitive or escalated situations, and maintain professionalism while representing client brands.

Key Responsibilities

  • Independently, and as needed as part of a team, fulfill client requests via phone, email, chat, and other communication channels.

  • Exercise judgment and discretion when handling escalated service issues and vendor communication.

  • Ensure a p...

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