Job Description

Join Libro Credit Union as a Service Representative in St. Thomas, where your focus is on strengthening financial well-being for every member. Deliver prompt, friendly service and resolve inquiries across various platforms.
In this dynamic role, you'll be the primary contact for clients visiting the branch or engaging digitally. Your daily tasks include processing transactions and assisting members with their banking products. You'll work closely with a team fostering a culture of inclusion and high performance while embodying Libro’s core values.
Key Responsibilities:
• Serve as point of contact for members during visits
• Conduct transactions including deposits and withdrawals
• Assist with digital banking navigation and usage
• Handle customer issues with empathy and resolution focus
• Identify and refer members to product specialists
Requirements:
• Customer service experience in financial services
• Attention to detail with strong operational skills

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