Job Description

COMPANY OVERVIEW:

Proper Insurance is a specialty property & casualty program manager (MGA) focused on short-term rental risks (e.g., Airbnb, VRBO). We’re known for white-glove claims service and pragmatic underwriting. If you like high standards, direct communication, and solving real customer problems, you’ll fit right in.

POSITION SUMMARY:

We’re hiring an experienced Liability Desk Adjuster to handle third-party claims end-to-end—coverage, liability evaluation, damages assessment, negotiation, and resolution. You will move files with urgency, make sound, defensible decisions, and own the customer experience without hand-holding.

RESPONSIBILITIES:

  • Manage a caseload of liability claims from FNOL to closure with accuracy, urgency, and empathy.
  • Analyze coverage against policy forms/endorsements; draft clear, defensible coverage positions and reservation/denial letters.
  • Plan and execute investigations: recorded...

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