Level 3 Support Engineer

ProFinda is a fast-growing, innovative SaaS company revolutionizing how organizations understand, mobilize, and manage their workforce and skills. Our platform uses cutting‑edge AI to match people to the right projects and opportunities, enabling unprecedented agility and efficiency for our global client base. We work with some of the world's largest and most complex organizations, and our success is directly tied to the deep, trusted relationships we build with them.

• Deep‑Dive Analysis: Act as the final point of escalation for technical issues before they reach Engineering.
• Bug Validation: Replicate reported issues in staging environments and identify if the root cause is in the code, the database, or the network layer.
• Knowledge Transfer: Document findings to empower Tier 2 Support, reducing future escalations for known issues.
• Stakeholder Management: Translate complex...