Job Description

A leading tech support company is looking for a dedicated Level 2 VoIP Support Engineer to manage SIP faults and assist customers. This role includes direct client interaction, requiring excellent English communication and customer service skills. Responsibilities include diagnosing voice faults, managing service requests, and documenting procedures. A strong background in VOIP and relevant tools like Cisco and NetSapiens is necessary. Candidates must be committed to both team collaboration and self-directed work style.
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