Job Description

Job Description

Vilcom Networks Limited is a telecommunications company headquartered in Nairobi, Kenya. Our mission is to deliver best-of-class communication services to our customers through fast and affordable internet access and reliable network operation


Level 2 Technical Support Engineer

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in IT, Computer Science, additional technical certifications (CCNA, CCNP/equivalent) or related field (preferred)

    • MINIMUM EXPERIENCE

  • Experience in a technical support role

  • Strong analytical and problem-solving abilities

  • Ability to work independently & collaboratively Familiarity with ticketing systems & CRM software

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