Level 2 Support Technician

About the job Level 2 Support Technician

Working Schedule: Pacific Standard Time

Employer: MSP company operating in Florida, USA

• 13th Month Pay
• HMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)
• Personal Time Off (After a 90-day probationary period)

Overview:

The Level 2 Support Technician is responsible for resolving escalated technical issues that require in-depth troubleshooting, system administration, and infrastructure support. This role acts as the bridge between Level 1 support and Level 3 engineers, ensuring complex incidents and requests are addressed efficiently. Level 2 technicians also contribute to process improvements, documentation, and mentoring junior team members.

Responsibilities:

• Handle escalations from Level 1 technicians for issues requiring deeper analysis.
• Diagnose and resolve:...