Job Description
Level 2 Support Engineer – TechBiz Global GmbH
Location: Toronto, Canada
Posted: 09 June 2026
Job Overview
TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products.
Responsibilities
- Respond to customer inquiries and provide timely resolutions to technical issues.
- Collaborate with the Level 1 support team to elevate complex problems.
- Troubleshoot software and hardware issues to identify root causes.
- Document support processes and solutions for future reference.
- Assist in testing new product features and updates.
Qualifications
- 3+ years of advanced IT support (MSP) experience.
- Proficient in PowerShell scripti...
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