Job Description

Summary

We are seeking a Level 2 Support Engineer to serve as a technical anchor for our Help Desk — someone who balances strong technical execution with an ownership mindset and a commitment to process improvement.

This role is ideal for a strong generalist who thrives in a Microsoft 365–centric environment, handles 10+ tickets per day, and leads by example in a fast-paced MSP.

Key Responsibilities

Advanced Technical Support & Escalation

  • Serve as a primary point of contact for customers, resolving intermediate and complex support issues.

  • Manage and troubleshoot Microsoft 365 tenants, including:

  • Exchange Online

  • SharePoint

  • OneDrive

  • Licensing and permissions

  • Administer Entra ID (Azure AD):

  • Group and role management

  • Conditional Access

  • SSO configuration

  • MFA enforcement and trou...

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