Level 2 Support Engineer (Helpdesk)

Working Schedule: Monday – Friday, Eastern Standard Time

Work Arrangement: Fully Remote

Salary: $1,800 - $2,000

Employer: An IT Managed Service Provider located in New York / New Jersey

Summary

We are seeking a Level 2 Support Engineer to serve as a technical anchor for our Help Desk — someone who balances strong technical execution with an ownership mindset and a commitment to process improvement.

This role is ideal for a strong generalist who thrives in a Microsoft 365–centric environment, handles 10+ tickets per day, and leads by example in a fast-paced MSP.

Key Responsibilities

Advanced Technical Support & Escalation

• Serve as a primary point of contact for customers, resolving intermediate and complex support issues.

• Manage and tro...