Level 2 Support Engineer

Level 2 Support Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support.

Engaging directly with clients, you are expected to be professional, and helpful and to aid with a sense of urgency, regardless of the level of incident.

You will aim to exceed the clients expectations in dealing with any incidents or service requests. You will continuously better yourself through training and research to ensure that you can deliver an unrivalled experience for the clients end-users. Additionally, you will be tasked with upskilling and assisting L1 Engineers.

Level 2 Support Engineer is responsible for providing advanced technical support to end-users, managing escalated issues from Level 1 support, and ensuring efficient resolution of IT-related incidents. This role involves troubleshooting, diagnosing, and resolving hardware, software, and network issues ...