Level 2 Support

Are you a dynamic and enthusiastic ICT professional looking to make an impact? We are seeking a Device Replacement Officer to join a team of technical specialists dedicated to seamlessly managing the hardware life-cycle. In this role, you will help provide users with new equipment and ease them through the transition process, bringing adaptability and agility to deliver high-quality support and create true value

What You Will Do:

• Install, maintain, and support enterprise ICT environments and systems across desktop, mobile hardware, and Microsoft 365.

• Participate in the support and deployment of ICT hardware and software.

• Perform analytical and problem-solving activities within an ITIL-based framework to resolve technical issues.

• Consult, negotiate, liaise, and provide expert advice to staff at all levels regarding Information Systems infrastructure.

• Contribute to effective teamwork by working collaborati...