Level 2 IT Support Technician

Salary Range: USD 1,600 USD 2,000 per month

Working Schedule: Monday Friday, Eastern Standard Time

Note: Although this position is classified as a Level 2 Technician, you will initially perform Level 1 tasks. This is to ensure you are fully acclimated to our tools, systems, and processes before transitioning to full Level 2 responsibilities.

About the Role

Were looking for a remote Level 2 IT Support Technician who loves technology, takes initiative, and communicates clearly. You'll provide day-to-day desktop and Microsoft 365 support to end users across multiple clients, working closely engineers and Service Desk Coordinator. This role requires someone with strong Level 2 experience, especially in creating structured SOPs and adapting quickly to new technologies.

Key Responsibilities

• Provide remote desktop, laptop, and mobile support via our ticketing and remote-access tools.
• Troubleshoot hardware, software, and network issues...