Level 2 Helpdesk

**Job Title: Level 2 Tech Support / Helpdesk Technician**

**Location:** Remote

**Job Type:** Full-time

** Shift: 5:00 AM PHT - 2:00 PM PHT (will adjust 1 hour forward/back based on US daylight savings time)

**Overview:**
Our Managed Services Provider (MSP) is currently seeking an enthusiastic and technically skilled Level 2 Tech Support / Helpdesk Technician. This role is crucial for providing first and second level support to our clients, ensuring efficient resolution of IT-related issues and maintaining high levels of customer satisfaction.

**Responsibilities:**
- Serve as the first point of contact for customers seeking technical assistance over the phone, via email, or chat.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process, guiding them with clear instru...