Level 2 Field Technician - Workplace Technology Solutions

Company Summary: Since2002, DVI Solutions has been a leading provider of audio-visual setups to helpour clients communicate and collaborate better--whether it's with colleaguesacross the office, or partners on the other side of the world. We havepresence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines,Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations,government agencies, schools, retail stores, hotels and many more. Job Summary The Level 2 Field Technician isresponsible for providing onsite technical support for AV, end-user computingdevices, workplace technologies, and IT infrastructure. This role serves as anescalation point for Level 1 support, ensuring timely resolution of incidents,service requests, and technical issues while delivering excellent customer serviceto internal stakeholders and business users. The technician will support a variety ofworkplace technologies including AV conferencing systems, networking equipment,and e...