Level 1 Technical Support Engineer

*About The Role *
We're looking for a proactive Level 1 Technical Support Engineer to join our dynamic, client-focused IT services team. This fully remote role is open exclusively to candidates based in South Africa.

As the first point of contact for clients, you'll provide responsive, high-quality technical support while maintaining a strong focus on customer satisfaction and professionalism.

If you have a passion for technology, love solving problems, and want to grow your career in a supportive and experienced technical team — this is the opportunity for you.

Requirements
Key Responsibilities

• Deliver first-line technical support through phone, email, and remote tools.
• Diagnose and resolve issues involving Office 365, Windows 11, macOS, networking, and backups.
• Manage and resolve an average of 10–15 tickets and 35–42 calls per day.
• Perform proactive system checks, including monitoring alerts and verifying b...