Level 1 Support Technician

Job Title: Level 1 Support Technician
Location: Toronto, Ontario
Employment Type: Full-time
Reports To: Helpdesk Lead / Service Desk Manager

Hours: 10-6 Monday to Friday with Afterhours Rotation

About Us

Hudson Technology is an established fast-growing Managed Services Provider (MSP) delivering reliable IT support and cybersecurity solutions to mid-sized businesses. We are passionate about solving problems, delivering excellent customer service, and helping our clients succeed through technology.

Position Summary

We are seeking a Level 1 Support Technician with 1–2 years of experience in IT support, ideally within an MSP or multi-client environment. This role serves as the first point of contact for client issues and focuses on supporting cloud-based applications, end-user devices, and productivity tools across Windows, macOS, and mobile platforms.

Key Responsibilities

• Provide first-line technical support via phone, emai...