Level 1 IT Service Desk Administrator

Elevate your IT career as a Level 1 Service Desk Administrator at Convergence Networks in Ottawa, Ontario. This role involves resolving customer support tickets via phone and email while delivering exceptional service.
As a Service Desk Administrator, you will address a high volume of IT requests, troubleshoot network, server, and workstation issues, and ensure effective communication with clients. This position provides excellent opportunities for career development within the managed services environment at Convergence Networks.
Key Responsibilities:
• Answer incoming calls and emails to troubleshoot IT issues
• Resolve tickets on first contact or escalate as necessary
• Maintain accurate records of communications and resolutions
• Ensure high customer satisfaction and effective service delivery
• Perform other relevant duties as assigned
Requirements:
• High school diploma or equivalent
• 2+ years of service desk or related IT experience
• Excellent ...