Level 1 Application Support Analyst

SUPPORT EXECUTIVE Job Title: L1 Application Support Analyst Location: Anna Salai Department: IT Reports to: IT Manager Job Summary: We are seeking a proactive and customer-focused L1 Application Support Analyst to provide first-level technical support for business-critical applications. You will be responsible for responding to incidents, service requests, and performing basic troubleshooting and escalation to L2/L3 teams as needed. - Provide first-line support for application issues via ticketing systems, email, and calls. - Monitor application performance and alerts using standard monitoring tools. - Log, categorize, and prioritize incidents and service requests. - Perform initial diagnostics and resolve or escalate issues as required. - Maintain support documentation, FAQs, and user guides. - Coordinate with users to gather necessary details for issue resolution. - Work with L2/L3 teams to track progress and ensure timely resolution. - Generate regular reports on incident trends and...