Job Description
Become a Level 1 and Level 2 IT Support Analyst with Reagent Chemical & Research, LLC, located in Ringoes, NJ. This hybrid role focuses on providing exceptional user support and technical assistance.
You will handle incoming help desk inquiries, prioritize issues, and utilize your troubleshooting abilities to resolve technical problems efficiently. Managing the ticketing system is essential to track and address user concerns effectively. A blend of technical proficiency and customer service is vital for this position.
Key Responsibilities:
• Prioritize and resolve technical incidents and requests
• Use diagnostic tools to troubleshoot issues
• Provide hands-on support for hardware and software
• Monitor ticket status and manage user expectations
• Document and track service requests accurately
Requirements:
• Knowledge of Windows OS and desktop applications
• Basic understanding of networking and troubleshooting
• Previous experience with help desk syst...
You will handle incoming help desk inquiries, prioritize issues, and utilize your troubleshooting abilities to resolve technical problems efficiently. Managing the ticketing system is essential to track and address user concerns effectively. A blend of technical proficiency and customer service is vital for this position.
Key Responsibilities:
• Prioritize and resolve technical incidents and requests
• Use diagnostic tools to troubleshoot issues
• Provide hands-on support for hardware and software
• Monitor ticket status and manage user expectations
• Document and track service requests accurately
Requirements:
• Knowledge of Windows OS and desktop applications
• Basic understanding of networking and troubleshooting
• Previous experience with help desk syst...
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