Job Description

LensCrafters is a leading vision care provider dedicated to pairing state‑of‑the‑art technology with a truly personal approach to eye care.

Position: Full‑Time

Store #: LensCrafters

General Function

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

  • Ensure the LensCrafters team provides unsurpassed customer service.
  • Provide training and coaching to the team leveraging company‑provided programs.
  • Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % sales to plan, customer count, complete pair, labor, training saturation, exam growth, and others.
  • Attract and hire highly engaged team members to ensure the store has the ...

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