Legal Operations Support Associate

Responsibilities

• Execute day to day internet policy administration and sales terms enforcement operations
• Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
• Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity
• Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations
• Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues
• Review and validate customer internet applications, websites, listings, pricing, and promotional activities
• Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
• Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
• Consolidate internet sales ...