Learning Success Consultant

JOB OVERVIEW

The Learning Success Consultant helps customers achieve value from eLearningMinds’ Learning Technology solutions after onboarding and implementation, especially for more strategic and complex accounts.

This role focuses on understanding customer goals, driving adoption, aligning stakeholders, and supporting long‑term success through business reviews, risk identification, and close coordination with internal teams.

It is a post‑sale, consultative role and is not the main owner of renewals, pricing, or quotes . Commercial renewal ownership remains with the relevant Sales Representative and/or Renewal Executive.

KEY RESPONSIBILITIES AND DUTIES

1. Customer Goal Alignment & Success Planning

Lead post‑onboarding customer conversations to understand what the client is trying to achieve, validate desired business outcomes, and translate them into a clear success plan with milestones, stakehold...