Job Description

JOB PURPOSE: 

The Learning Experience Senior Manager supports the enablement of AXA’s customer experience (CX) strategy by developing, implementing, and managing learning and development programs that build customer-centric mindsets and capabilities across Operations teams. Reporting to the Senior Manager for Learning Experience, this role helps translate CX programs into scalable, engaging learning content and activities tailored for frontliners, leaders, and support teams in Operations. This role is focused on equipping teams with the right learning tools and behaviors to deliver on AXA’s promise of easy, seamless, and meaningful customer experiences.

KEY PEREFORMANCE AREAS:

  • Learning Program Development and ImplementationSupport the development of CX learning modules (, customer empathy, journey standards, digital adoption) for different channels and functions Convert complex CX frameworks or new processes into digestible, engaging train...

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