Learning & development manager

We are seeking an experienced and driven Learning & Development Manager to lead the design, delivery, and continuous improvement of training programmes within a dynamic, high-performance BPO environment.

This role will be responsible for developing impactful learning solutions across product, process, systems, and skills training, while leading a team to deliver high-quality training interventions across the business.

You will play a key role in ensuring employees are equipped with the knowledge, skills, and cultural alignment needed to meet client expectations and drive operational success. Key Responsibilities Design, implement, and continuously improve the Learning & Development strategy Develop and deliver blended learning solutions (face-to-face, virtual, e-learning, coaching, and on-the-job training) Lead and manage a team of facilitators, ensuring high standards of delivery and consistency Conduct Training Needs Analysis (TNA) to identify skil...