Learning Development Director

Job Description
Strategic Planning
Develop and execute a comprehensive learning and development strategy aligned with business objectives and call center performance goals.
Analyze trends, performance data, and industry benchmarks to identify training needs and recommend innovative solutions.
Program Design & Delivery
Design and oversee training programs, including onboarding, leadership development, customer service training, and upskilling for call center agents.
Leverage modern learning technologies such as e-learning platforms, microlearning, and blended learning approaches to ensure training effectiveness.
Ensure training materials are updated, relevant, and engaging, focusing on soft skills, product knowledge, and process improvements.
Team Leadership
Lead, mentor, and develop a team of training specialists, instructional designers, and facilitators.
Foster a collaborative and high-performing team environment, ensuring alignment with organizational g...