Learning & Development Consultant (Telesales)

Learning & Development Consultant (Telesales)

12 months fixed term contract

On-site Lindrick Way, United Kingdom

Reporting into the Customer Service Excellence Manager

A quick look at the role.

The L&D Consultant will be responsible for creating and delivering a programme of soft skills and systems training to the Telesales teams. This includes supporting induction, in-role development, coaching, and maintaining quality standards.

The role will be based in Lindrick Way with occasional travel required to other Biffa sites.

Your core responsibilities

• Design and deliver induction programmes for new starters, ensuring they gain the knowledge, skills, systems understanding, and behaviours required for success.
• Work with senior and departmental managers to ensure any training gaps are identified and then provide appropriate training interventions, coaching and suppo...