Job Description

Job Description:
  • Makes recommendations to the client for curriculum and training approach improvements.
  • Work with operations to create value added training sessions and materials to meet company and client expectations.
  • Partner with Workforce Management, Operations Management, and Recruiting to design and execute staffing ramps during seasonal peak call times.
  • Deliver training to management level audiences, including areas such as processes and systems, policies and procedures, behavioral coaching and mentoring, time management, leadership development, etc.
  • Drives adherence to Operations Playbook standards.
  • Creates a disciplined training organization that mirrors operations and ensures all policies and procedures are correctly managed during new hire training.
  • Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
  • Responsible f...

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