Learning and Development Officer

QUALIFICATIONS FOR INTERNAL APPLICANTS:

• Must be a regular employee.
• No behavioral or disciplinary case over the last 6 mos.
• No attendance-related sanction higher than a 1st written warning at the time of application.
• No business impacting call-out from the client over the last 3 mos.

Position Overview:

The QA/L&D Officer plays a dual role in ensuring service excellence and employee enablement. This position supports Operations by driving both quality assurance and training initiatives—auditing transactions and processes for compliance, while also developing and delivering learning programs that enhance performance and elevate customer experience. The role ensures that training and quality strategies are aligned to business goals, operational metrics, and partner expectations.

Primary Responsibilities:

Quality Assurance:

• Conducts transaction and process audits to evaluate compliance with internal...