Learning and development manager

Key Responsibilities
1. Onboarding Training
- Design and implement comprehensive onboarding programs for new employees across clinical and non-clinical roles.
- Provide orientation on clinic operations, IVF workflows, protocols, SOPs, and internal systems.
- Ensure new joiners are trained and certified before independent role execution.
2. Clinical Training
- Coordinate and facilitate hands-on clinical training for doctors, embryologists, nurses, and RMOs.
- Organize training programs covering IVF procedures, egg retrieval (OPU), embryo transfer (ET), and related clinical processes.
- Work closely with senior clinicians and lab leadership to standardize clinical training practices across centers.
3. Soft Skills Training
- Develop and deliver soft skills programs focused on communication, empathy, patient counseling, and service excellence.
- Train front-office, nursing, and clinical teams on patient interaction and emotional sensitivity in fertility car...