Learning and Development Manager – Restaurant Operations

Location: Mandaluyong City

Job Summary

The Learning and Development Manager will oversee training programs that enhance restaurant operations, customer service, and leadership capability. The position focuses on developing employees and ensuring operational standards are consistently achieved across restaurant locations.

Key Responsibilities

• Lead end-to-end restaurant learning and development initiatives.
• Develop training roadmaps for FOH employees and restaurant leaders.
• Conduct leadership workshops and coaching sessions.
• Create training materials, SOPs, and operational guides.
• Measure training effectiveness through KPIs and operational performance.
• Partner with Operations and HR to support organizational growth.
• Ensure compliance with company service standards.
• Identif...