Learning and Development Facilitator

Trainer:

Key Responsibilities

- Conduct induction and onboarding training for new joiners

- Deliver classroom and on-the-job training on sales, product knowledge, VM basics, and customer service

- Provide on-floor coaching and performance feedback to store teams

- Identify training needs and skill gaps through store visits and audits

- Develop and update training materials, manuals, and presentations

- Track training effectiveness and maintain training MIS

- Coordinate with HR and Operations teams for training calendars

Required Skills

- Strong communication, facilitation, and presentation skills

- Good understanding of retail operations and sales processes

- Ability to engage frontline retail staff effectively

- Basic knowledge of MS Excel and PowerPoint

- Willingness to travel across stores

Qualification & E...