Job Description
**Purpose of the job/key objective**
Perform the delivery & facilitation of training programs within service operations. Maintain training curricula and perform instructional design updates allowing for effective training/coaching while optimising staff performance.
**Main duties/Responsibilities**
Delivery & Facilitation- 80%:
• Deliver priority inductions, upskill training, and project related training classes.
• Deliver soft skill programs and learning impacts from projects as defined by the Learning and Development Manager.
• Ensure product and technical skills training are results oriented and customer-centric in both design and delivery. Ensure that it adequately meets the needs of enabling operational staff to quickly become effective in their roles.
• Assess all new recruits, liaising with management over the transition of trainees into operational teams.
• Work closely with HR to appropriately manage all trainees not performing to required standar...
Perform the delivery & facilitation of training programs within service operations. Maintain training curricula and perform instructional design updates allowing for effective training/coaching while optimising staff performance.
**Main duties/Responsibilities**
Delivery & Facilitation- 80%:
• Deliver priority inductions, upskill training, and project related training classes.
• Deliver soft skill programs and learning impacts from projects as defined by the Learning and Development Manager.
• Ensure product and technical skills training are results oriented and customer-centric in both design and delivery. Ensure that it adequately meets the needs of enabling operational staff to quickly become effective in their roles.
• Assess all new recruits, liaising with management over the transition of trainees into operational teams.
• Work closely with HR to appropriately manage all trainees not performing to required standar...
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